To ensure prompt processing of your claim, it is important that you take the above precautionary steps and submit to us details of your claim, together with the required supporting documents. We will respond to all new claims within two days
Applicable supporting documents
- Original Policy(s) & Certificate of Insurance/Bill of Landing or Airway Bill.
- Commercial Invoice/Packing List/Delivery Note or Receipt or Order.
- Correspondence exchanged between the Carriers or other Bailees.
- Cargo Irregularity Report or Cargo Clearance Permit.
- Survey Report (Loading & Discharge, if applicable).
- Landing Weight Certificate or Weight Note.
- Repair/Replacement Invoice.
- Any other relevant document evidencing the Loss or Damage.
Please note that we reserve the right to request additional documents from you should the need arise.